-Goods sold are not refundable and returnable; however we do accept return of the product only if:

    We will check and make sure the product are working before we ship out the product, however if the goods purchase DOA (Dead on Arrival), you can ship back the product to us and will exchange the same product back to you within 3 working days. (Shipping cost to us will be bear by buyer and we will bear the return cost to buyer).

    please email for complete return instructions before returning the product.

     Please return your purchase to the following address:

    Artisans Vertical Sdn Bhd

    B-G-5, Block B, Parklane Commercial Hub,

    Jalan SS7/26 Petaling Jaya




    We are always here to help, if you have questions, please email to or call our customer service team at +603-7496 6526

    Tips & Tricks in writing a refund policy
    What makes a good return policy?
    A fair and reasonable return policy builds trust, loyalty, and repeat business. So, what makes a good return policy?
    A return policy should be clear and simple to understand. The potential customer will not stick around if they don’t immediately understand a store’s return policy. A retailer with an unclear policy should not expect a potential customer to have enough trust to make a purchase.
     A good return policy should answer the following questions:
    Do you accept returns?

     Is there a time limit?

     Under what condition will you not accept a return (package opened, worn, etc)?

     What does the customer need to do to start the return process?

     Where do they ship the return?

     Is a RMA required? RMA stands for Returned Merchandise (or materials) Authorization and is used by many hardware companies to identify a transaction.

     Who pays for the product to be shipped back? Under what conditions will you pay for the shipping?

     Will you refund the customer’s money in the same way they paid for it?

     Is there a restocking fee?


    This privacy policy applies to the use of
    We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 
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    If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
    We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
    Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
    Access to Personally Identifiable Information
    If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at may also complete any corrections, updates or deletion requests at; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.
    We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 
    You may submit any questions you may have about our security procedures by emailing us at
    Legal Disclaimer
    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
    Contact Details
    If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

    Artisans Vertical Sdn Bhd

    B-G-5, Block B, Parklane Commercial Hub

    Jalan SS7/26, 

    47301 Petaling Jaya

    Selangor Malaysia

    (T)+603 7496 6526

    This privacy policy was last updated on 06-12-2016

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